Ikeja Electric Plc has assured customers across its network of its commitment to ensuring hitch-free services during the Easter holiday.
The firm, in a statement on Friday, said it would deliver efficient services to its customers.
The Head, Corporate Communications, Ikeja Electric, Mr Felix Ofulue, while wishing all customers a safe and enjoyable holiday, urged them to take advantage of the channels for payment of electricity bills to avoid disconnection during the period.
Ofulue explained that measures had been put in place to ensure network stability and smooth operations during the Easter holiday.
He said, “In anticipation of customers’ expectations during the holiday, we have provided a maintenance process to monitor and patrol the network to ensure faults are cleared as and when due and also mitigate the effect of any threat to supply.
“We implore customers not to harass our employees on duty as we have provided multiple channels and customer care touch points through which customers may seek redress.”
He added that the customer service had expanded its teams dedicated to handling customer complaints.
Ofulue further reiterated the company’s commitment to improving its service delivery, stressing that the company had been replacing defective utility poles and transformers to ensure safe and efficient distribution of supply.
He advised customers not to resort to using unqualified electricians to clear fault in their areas, adding that such activities were usually responsible for most of the technical problems on the network.